Help Center › Returns & Exchanges

Returns & Exchanges

Find information about return eligibility, exchanges, refunds, footwear, final-sale merchandise and damaged orders.

How long do I have to request a return or exchange?

Online returns and exchanges must be requested within 60 days of the delivery date.

What condition must my item be in?

Items must be unworn or unused, with the original tags and original packaging intact. Merchandise must not show signs of wear, stains, cologne, washing or laundering.

What do I need to start a return?

Have your order number and photos showing the condition of the item ready. Call ALL Wayz B FIT before sending any merchandise back.

Is there an exchange fee?

Yes. Exchanges require a $25 exchange processing fee. An exchanged item is considered final sale and cannot be returned or exchanged again.

Can I receive store credit?

Eligible returns may receive store credit for the full item value. Store credit is valid for up to one year from the date it is issued.

Can altered or tailored merchandise be returned?

No. Items that have been altered, hemmed, customized or personalized are considered final sale.

What are the footwear return requirements?

Footwear must be returned in its original, undamaged shoe box and show no wear on the soles. If you may need to return the shoes, try them on only on a clean, carpeted surface.

Can clearance or final-sale merchandise be returned?

No. Merchandise purchased from the Clearance section or specifically marked Final Sale is not eligible for a standard refund or exchange.

Can ties, bow ties, pocket squares, socks or undergarments be returned?

These items must remain completely unopened and in their original packaging to qualify for a return.

What if I receive the wrong item?

Contact ALL Wayz B FIT as soon as possible. Have your order number and photos of the item received ready so the order can be reviewed.

What if my item arrives damaged or defective?

Inspect your merchandise after delivery. If an item is damaged or defective, contact ALL Wayz B FIT promptly and have your order number and photos of the issue ready.

Can I mail a return without contacting the store first?

No. A return must be requested and accepted first. Items sent back without first requesting a return may not be accepted.

How long does a refund take?

Once the returned merchandise has been received, inspected and approved, the refund is normally issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Does the Two Suit Deal follow the normal return policy?

No. The Two Suit Deal has separate promotional terms. Once inventory has been confirmed, the promotional order is considered final sale. Issues caused by an error on the store’s end may be reviewed individually.